This paper outlines the recommended strategy and approach to assure a planned migration of a telephony platform. The recommendations are based on Cyara’s wealth of experience supporting global enterprise customers who have gone through similar transformation programmes.
Platform migrations such as this come with expectations of delivering a better customer experience through new capabilities and services. However, a major migration project also comes with increased risk to the business from the high volume of change. A well planned and executed assurance programme is vital to ensure successful delivery of the expected business outcomes, meeting the planned timescales and ensuring a high quality experience for customers.