When Hurricane Maria brought its Category 5 winds to Puerto Rico, the U.S. Virgin Islands and parts of North Carolina in 2017, damage was swift, with storm surges and widespread power outages. The president declared it a major disaster, but responders struggled to reach many areas and resource coordination faltered. Since then, agencies at all levels of government have worked hard to improve the coordination of emergency response, especially in light of the worldwide pandemic. Many have shifted to virtual platforms, with good results. Yet there is still plenty of work left to do — collaboration is spotty and information isn’t always communicated in real time, for example
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