The data required to deliver a great user experience kept growing, as did costs and complexity, making it difficult to meet the demands of customers.
With the introduction of Sumo Logic, the overall quality and efficiency of the Bixby service operation improved, including cost-savings from astutely maintaining and managing the data. Using log analysis and machine learning to address problems faster than simple searches, Sumo Logic improves debugging and performance issue resolution, leading to high-quality service delivery.
By adopting Sumo Logic’s SaaS-analytics platform, the Samsung Electronics Bixby team successfully reduced management resources by improving the flexibility of the data analysis system. The developers, in particular, rated the platform highly because it does not require any additional storage space while offering powerful functions to analyze and process various forms of logs. This lets the developers generate more diverse insights for the service.
The dashboard and query functions in Sumo Logic allow the developers to check customer complaints and pain points quickly and diagnose fundamental problems, resulting in a more stable service. Furthermore, the service alignment has become more evident as more stakeholders involved in developing the service, like Bixby developers, data analyzers, product managers (PM), and DevOps engineers use various analysis results and templates.