Amazon Connect is one of the most exciting and fast-growing contact center platforms today and has revolutionized the area of Contact Center as a Service (CCaaS). For the best use of Amazon Connect, customers must invest time in building customized solutions and in-house capabilities to leverage the extended suite of AWS Services, AI/ML features, APIs and dynamic personalizations to deliver the best-in-class omni channel custom user experience. This is where many customers struggle today as they lack a well-defined solution methodology to harness the power of AWS services and envision the ‘future experiences’ on their own.
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