Cognizant Intelligent Interactions (CII) is an Intelligent Interactions solution, consisting of 25+ solutions, assets and connectors. It incorporates disruptive Next-Gen technologies like Cloud, Omni Channel, Self-Service, advanced AI and Cognitive capabilities built over best-in-class Amazon CX solutions to digitize client’s contact centers and improve overall customer experience. With easy-to-access user interfaces and connectors, clients achieve faster delivery, lower costs and improved business value. CII acts as a catalyst to address feature gaps in Amazon Connect.
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