Oracle’s software and systems come with a lifetime support policy that, on the surface, offers customers assurances that they will always be able to retain control of their IT roadmap and stay supported as long as they need. The truth is that Oracle’s support policy is structured to create significant disincentives to stay on legacy products, pushing customers to upgrade even if they have no business reason to do so.
This guide will answer key questions Oracle customers may have, such as:
- How is Oracle’s support policy structured and what level of service will I receive on Oracle Sustaining Support?
- Why does Oracle want me to upgrade so badly?
- What options do I have for my legacy Oracle systems?
- How can third-party support for Oracle help me?